WhatsApp Business on Shopify, Live in 48 Hours. Recover Carts. Confirm Orders. Cut RTO. Sell from Chat.
Complete WhatsApp Business API setup for Indian D2C brands — abandoned cart recovery (18-28% open-to-purchase), order & tracking notifications, COD-to-Prepaid conversion, broadcast campaigns, click-to-WhatsApp ads, catalog commerce, and a unified support inbox. Meta-approved templates. Green Tick included.
The Channel Your Customers Actually Open.
Email gets 22% open-rate. SMS hits the inbox once and dies. WhatsApp gets 95%+ read-rate — and Indian customers reply. The right setup turns your store’s biggest leaks (abandoned carts, COD RTO, support) into revenue.
Abandoned Cart Recovery
3-message sequence (15min, 4hr, 24hr) with smart discount escalation. Typical D2C brand recovers 18-28% of abandoned carts — vs 8-12% on email.
Order & Tracking Updates
Order placed → shipped → out for delivery → delivered. Live tracking links from Shiprocket / Shopify. Customer never asks “where is my order?” on Instagram DM again.
COD-to-Prepaid + RTO Reduction
Auto-trigger on COD: confirm address + offer prepaid with 5-10% discount. 35-50% of COD converts to Prepaid. RTO drops from 28% to 12-16%.
Broadcast + Catalog Commerce
Send Meta-approved broadcasts to opted-in lists. Customers browse your WhatsApp catalog and check out without leaving the chat — full WhatsApp Commerce.
Every Message Flow Your Store Needs.
From cart recovery to delivery notifications to broadcast campaigns — we configure, submit, and get every template approved by Meta. Then wire them to Shopify events.
See the Conversations Your Customers See.
Three real WhatsApp flows we ship on Shopify — abandoned cart recovery, order & delivery updates, COD confirmation + catalog commerce. Built true-to-life with HTML/CSS, exactly how it lands on your customer’s phone.
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Our WhatsApp Setup Services
From a fast WhatsApp Business API activation to a full revenue + retention + commerce operating system on WhatsApp — pick the scope that fits.
Full WhatsApp Business Setup
End-to-end WhatsApp Business API integration on Shopify. BSP onboarding, template approval, Green Tick, and all core flows.
- WhatsApp Business API + BSP
- Green Tick application
- 10+ Meta-approved templates
- Shopify event triggers wired
Cart Recovery + Order Flows
3-step abandoned cart recovery, order confirmation, shipping, delivery, and re-order reminder — fully automated.
- 3-message cart recovery sequence
- Order & delivery notifications
- Re-order reminder by cycle
- Review + NPS trigger
COD Confirmation + RTO
Auto-confirm COD, offer prepaid switch with discount, address verification, and pin-code risk scoring.
- COD confirmation auto-trigger
- Prepaid switch with discount
- Address + slot verification
- Risk-flag for high-RTO pins
Broadcast + Click-to-WhatsApp Ads
Meta-approved broadcast campaigns, segmented list management, and click-to-WhatsApp ads tied to Meta Ads Manager.
- Broadcast template library
- Audience segmentation + tags
- Click-to-WhatsApp ad setup
- UTM tracking + attribution
WhatsApp Catalog Commerce
Sync your Shopify catalog to WhatsApp, enable in-chat checkout, and let customers buy without leaving the conversation.
- Shopify ↔ WhatsApp catalog sync
- In-chat product carousel
- WhatsApp Payments / UPI link
- Order routing back to Shopify
WhatsApp Flows + Support Inbox
WhatsApp Flows for forms, lead-gen, and onboarding. Plus a unified agent inbox for human + bot support.
- WhatsApp Flows (forms, gated)
- Lead-gen + customer onboarding
- Agent inbox + routing
- Chatbot for FAQs & orders
Built On Meta’s Official Stack. Configured by India’s Best.
We’re BSP-agnostic — we configure WhatsApp Business API on any of India’s leading providers based on your volume, use-case, and budget. Here are the BSPs we’ve shipped on for Shopify D2C brands.
From Brief to First Message Sent in 4 Phases
Meta & BSP Onboarding
Meta Business verification, BSP account setup (Interakt / Wati / AiSensy), phone number provisioning, Green Tick submission.
Template Library + Approval
Draft, brand-style, and submit your full template library to Meta. We resubmit corrections same-day if Meta rejects anything.
Shopify Event Wiring
Wire cart-abandoned, order-placed, fulfilled, delivered events from Shopify to your BSP. Test every trigger end-to-end.
QA + Go-Live
Send real test messages to internal numbers, verify deliverability, switch on customer traffic, monitor for 7 days.
“Cognito set up WhatsApp Business with cart recovery, COD confirmation, and catalog in two days. 26% of abandoned carts now recover — up from 9% on email. The COD-to-Prepaid flow alone saves us ₹3.4L a month in RTO. Best ROI of any tool we’ve added.”
220+ WhatsApp Integrations. Zero Rejected Templates.
Fast Turnaround
Most WhatsApp integrations go live in 24-48 hours after Meta verification. Catalog + Flows + click-to-WhatsApp ads add 2-4 days max.
BSP-Agnostic Recommendation
We’re partner-agnostic. We audit your funnel and recommend the right BSP (Interakt, Wati, AiSensy, Gallabox, BotSpace) for your volume and use-case.
Revenue-First Configuration
We don’t just install — we configure for revenue. Cart-recovery copy, COD-Prepaid discount logic, broadcast cadence — all tuned to your AOV.
Compliance + Template Mastery
200+ templates approved without a Meta rejection. We know exactly what wording, variables, and CTAs Meta accepts — no waiting weeks for re-approval.
Get WhatsApp Live on Shopify in 48 Hours.
Book a free 30-minute call. We’ll review your Shopify funnel, cart-abandonment rate, COD share, and message volume — then send a fixed-price proposal with the right BSP recommendation in 24 hours.
