India Tutorial · 30 Minutes · June 2026

How to Set Up COD on Shopify in India.

Complete 6-step tutorial. COD payment method, OTP verification, PIN code gating, partial advance, WhatsApp confirmation — cuts RTO 30-50%.

Quick Answer

Q: How do I set up COD on Shopify in India?

A: 6 steps. Enable COD → Install OTP app → Configure OTP → PIN code gating → Partial advance → WhatsApp confirmation. Total: 30 minutes.

30 min

Setup
time

-30-50%

RTO
reduction

+15-25%

True CR
uplift

6 Steps

The COD India Setup.

Enable COD as payment method

2 min

Open Shopify Admin and add COD as a Manual Payment Method.

Shopify Admin → Settings → Payments → Manual payment methods → Add manual payment method → Cash on Delivery (COD)

Set additional details (instructions for customer, payment method name shown at checkout). Save.

Install a COD with OTP app

5 min

Without OTP, COD RTO runs 28-45%. With OTP, drops to 15-25%. Install one of these apps:

Shopify App Store → Search "COD OTP" → Install Releasit / GoKwik / Advanced Cash on Delivery

Recommended: Releasit for <1000 orders/day, GoKwik for enterprise scale with ML-based RTO prediction.

Configure OTP verification

5 min

In the COD app, configure verification rules:

OTP threshold: Trigger for orders > ₹500
SMS template: "Your COD order OTP is: {OTP}. Valid 10 min."
OTP expiry: 10 minutes
Retry limit: 3 attempts
DLT routing: Auto (India regulator-compliant)

SMS sent at checkout. Customer enters OTP to confirm. Failed OTP = blocked order.

Set PIN code COD gating

5 min

Block COD for known high-RTO PIN codes. Use Shiprocket / Delhivery RTO scores.

App → Settings → PIN code rules → Block COD if RTO score > 35%

Customers in high-RTO PIN codes see only prepaid (Razorpay UPI) at checkout. Lifts blended margin 8-15%.

Pro tip: Review block list quarterly. Some PIN codes improve over time. Don't permanently lock out.

Enable partial advance COD

8 min

Charge 10-20% upfront via Razorpay UPI. Balance collected at delivery. Drops fake/impulse COD orders 40-60%.

App → Partial Advance → Enable → Set 15% prepaid

Customer flow: picks COD → pays 15% via UPI → courier collects 85% balance at delivery.

Configure WhatsApp pre-dispatch confirm

5 min

Auto-send WhatsApp message before shipment pickup. Customer confirms with 1-tap or cancels.

WhatsApp: "Order #1234 - confirm shipment?"
[Confirm] [Cancel]
Result: Cancel before pickup = no shipping/RTO cost

Setup via Wati / AiSensy / Gallabox + Shopify webhook for order created event. Cuts bad COD before it ships.

Done. COD is now configured to cut RTO 30-50%. Pair with Shiprocket integration for end-to-end fulfillment.

Top COD OTP Apps 2026

Which App To Pick.

Releasit COD

Best for <1000 orders/day

Free tier for low volumes. Simple OTP, PIN gating, partial advance. Easiest setup.

Free · ₹999/mo paid

GoKwik

Best for enterprise

ML-based RTO prediction. KwikCheckout for prepaid push. Best for 1000+ orders/day brands.

Enterprise quote

Advanced Cash on Delivery

Mid-tier · mature

By Hulk Apps. Mature integration, PIN rules, OTP, custom messaging. Reliable.

₹749/mo

FAQ

Get COD Setup Done for You.

30-minute call. We configure COD + OTP + PIN gating + partial advance + WhatsApp confirm end-to-end. Fixed-price, 3-5 days. Read What is RTO? for context.

Book COD Setup WhatsApp +91 81477 17676